How do I set the Priority Status for the Service Ticket and can I filter and display a list based on these Priorities?

Setting a Priority Status for your Service Tickets helps you and your team focus on the most important tasks first, keeping your workflow organized and efficient. Contractor Foreman allows you to both assign priority levels and filter tickets based on those priorities.

How to Set the Priority Status

1. Open the Service Ticket you want to update.
2. At the top left corner, right below the Service Ticket name, you’ll see a status label and a green flag icon.
3. Click the green flag to open a drop-down menu with the available priority levels.
4. Select one of the following options:

• Normal – Default setting for all new Service Tickets.
• Medium – For tasks that should be addressed soon.
• Urgent – For high-priority issues that require prompt attention.
• Emergency – For critical situations that need immediate action.

This setting is found under the Details tab of your Service Ticket.

How to Filter Service Tickets by Priority

Once you’ve set priorities, you can quickly filter them in the Service Ticket Dashboard:

• Click on the funnel icon at the top left corner of the screen.
• Use the Priority filter to display only the tickets with the selected priority level (e.g., Urgent or Emergency).

This makes it easy to focus on time-sensitive tasks without losing track of lower-priority tickets.

Why This Matters

Using priorities effectively helps you:

• Stay organized when managing multiple service tickets.
• Address urgent or emergency tickets first to avoid delays.
• Allocate resources strategically, making sure the right people handle the right tasks.

By combining priority settings with dashboard filters, you can streamline your daily operations and ensure nothing slips through the cracks.