How do I track the hours spent on a specific Service Ticket?

Tracking hours directly on a Service Ticket allows you to keep accurate records of the time your team spends on each task, making it easier to manage workloads and review performance later on.

How to Enable the Clock-In Feature

Before your team can start tracking hours, you need to enable the option in the system:

1. Go to Time Card in the main menu.
2. Click on the Gear icon to open Settings.
3. Scroll to the bottom of the General Settings section.
4. Enable the option “Clock into a Service Ticket” by selecting Yes.
5. Save your changes and allow the system to refresh.

Once enabled, employees will see an additional field in their Employee Time Card where they can select the Service Ticket they’re working on.

Clocking In and Out of a Service Ticket

After the feature is activated:

1. Open the Service Ticket.
2. Use the Clock In / Clock Out option to log time spent on that specific task.
3. Each team member can record their own time, ensuring accurate tracking of labor hours per ticket.

Phone View

Desktop View

Advantages of Tracking Hours This Way

• Accurate Labor Tracking – Keeps a clear record of time spent on each service task.
• Better Scheduling – Helps identify workload distribution and technician availability.
• Improved Accountability – Makes it easier to see who worked on what, and for how long.
• Useful for Internal Analysis – Helps in reviewing project profitability and efficiency later.

Important Note

The hours tracked through the Service Ticket are not automatically added to the invoice.
If you want to bill the customer for labor, you will need to manually enter those hours into the invoice. This ensures flexibility when deciding what gets billed and how.